Last Updated: 21 November 2024

Welcome to Arrowsmith Pacey. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

Arrowsmith Pacey
Email: rachael@arrowsmithpacey.co.uk

We are committed to protecting the privacy and security of our users and customers.

2. What Data We Collect

We collect the following types of personal data:

2.1 Data You Provide to Us

Contact Information: Name, email address, phone number, and business information.

Communication Data: Messages, inquiries, or feedback you submit via our contact forms or email.

2.2 Data Collected Automatically

Technical Data: Browser type, device type, and operating system.

Usage Data: Pages visited, time spent on the website, and other analytical data gathered through cookies (see our Cookie Policy).

3. How We Use Your Data

We use your data for the following purposes:

Service Delivery: To provide our digital advertising and lead generation services.

Communication: To respond to inquiries, provide support, and share updates about our services.

Marketing: To send you promotional content, subject to your explicit consent.

Analytics: To monitor and improve the performance of our website and services.

4. Legal Basis for Processing Your Data

Under GDPR, we process your data based on the following lawful grounds:

Consent: When you explicitly consent to receive marketing communications.

Contractual Obligation: To fulfil our agreement to provide services.

Legitimate Interest: To analyse, improve, and secure our services.

Legal Obligation: To comply with applicable laws.

5. Data Sharing

We do not sell, trade, or rent your personal data. However, we may share your data with:

Service Providers: Trusted third-party partners who assist in hosting, analytics, and communication services.

Legal Authorities: When required to comply with legal obligations.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Your Rights Under GDPR

As a UK resident, you have the following rights:

Access: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request the deletion of your data.

Restriction: Limit the processing of your data.

Portability: Receive your data in a structured, commonly used format.

Objection: Object to the processing of your data for certain purposes.

Withdraw Consent: At any time, where consent is the legal basis for processing.

To exercise your rights, contact us at rachael@arrowsmithpacey.co.uk.

8. Data Security

We implement industry-standard measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

9. International Data Transfers

If your data is transferred outside the EU, we ensure it is protected under GDPR-compliant safeguards, such as standard contractual clauses or other approved mechanisms.

10. Cookies

Our website uses cookies to improve user experience and analyse traffic. For details, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:
Email: rachael@arrowsmithpacey.co.uk

Arrowsmith Pacey is committed to safeguarding your privacy. 

Arrowsmith Pacey are registered with the Information Commissioner’s Office (ICO), registration number: ZB580829.